FAQ
What payment methods do you accept?
We accept payment by Visa or Mastercard. If you would like to pay via Paypal, check, or money order, contact customerservice@emvibe.com for info on alternate payment methods.
Do you ship internationally?
Yes, we ship internationally. Please email us at customerservice@emvibe.com to learn about the options. International orders will be charged the full amount prior to shipping.
Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Emvibe, and you will be required to pay them to receive your package.
Do you ship to APO / FPO addresses?
Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.
What shipping methods are available and how much do they cost?
We ship via the United States Postal Service. Our rates are based on your location, the weight of your package, and the shipping method that you choose.
Domestic Shipping Options:
- First Class Mail (2-7 day delivery / starts at $3.65)
- Priority Mail (2-5 day delivery / starts at $6.60)
- Express Mail (1-2 day delivery / starts at $20.65)
International Shipping Options:
- International First Class (1-3 week delivery / starts at $4.50 for Canada, $6-8 for most other countries)
- Priority Mail International (6-12 day delivery / starts around $18 for most countries)
If you have any questions about shipping please email us at customerservice@emvibe.com
How do I track my package?
First Class Mail and Priority Mail come with a Delivery Confirmation number that will be sent to you via email when we ship your order. A Delivery Confirmation number is similar to a tracking number, however information about the progress of your shipment is usually not updated until the day your shirt is delivered, and sometimes it says the package was delivered a day or two before it actually arrives in your mailbox.
Express Mail comes with a tracking number that will be sent to you via email when we ship your order.
For international orders you are given the custom's form number which cannot be used to track the package. Sorry!
I was sent the wrong shirt/I was sent a defective shirt.
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at customerservice@emvibe.com with your order number and specifics on what we messed up, and we will take care of it for you.
How do I exchange a shirt I purchased?
Unworn/unwashed shirts can be exchanged within 30 days of delivery. The packing slip that was included with your order has the instructions for an exchange at the bottom of the page. If you no longer have the packing slip you can email us at customerservice@emvibe.com and we can let you know how to exchange your shirt.
I am a designer, are you hiring?
We are always looking for talented designers to work on a freelance basis. If you are interested, please contact us at business@emvibe.com.
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us at customerservice@emvibe.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
Why didn't I receive a confirmation email?
Some email providers may mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email customerservice@emvibe.com and we can confirm that the order was placed.
What is your Privacy Policy?
Emvibe will not give away, sell, or trade your personal information to anyone else. We only store what is necessary to ship and process your order. All information is transmitted via an encrypted connection directly to Authorize.net, the leading payment gateway, who authorizes the transaction, and to our server, so that we can process the order. Emvibe may acquire prospective customer email addresses through collaboration partners or any third party providers.
Emvibe will send to all registered customers the quarterly newsletter produced in-house. Customers can sign out of the newsletter mailing list by writing to customerservice@emvibe.com.
